Member FAQ’s

You can reach out anytime with questions by emailing directly to membership@themompreneur.com – we’re here to help!


HOW DO I LOGIN?

There are 2 options for you to login, once you have registered as a Mompreneur® Member:

  1. Go directly to the URL <<themompreneur.com/login>> and input your username and password.
  2. From anywhere on the website, you will see the black header at the very top, where it will say “My Account”. This will also take you to the login page if you click on it.
    member faqs - my account

WHAT IS MY USERNAME AND/OR PASSWORD?

If you have been a Mompreneur® Member since before 2016, your username and password should not have changed upon transferring to our new website. If you’re unsure, you can always email us directly to retrieve it for you: membership@themompreneur.com

 

WHAT CAN I DO IF I’VE LOST MY USERNAME AND/OR PASSWORD?

When you are at the login page, you can request for a password reset if you have forgotten your password or if for any reason the one you remember is no longer working.

member faqs - lost password

NOTE: this requires you to input your username OR your email that you originally signed up for your account with. If you’re unsure, you can always email us directly to retrieve it for you: membership@themompreneur.com

 

HOW CAN I EDIT/UPDATE MY ACCOUNT SETTINGS?

When you log in, you will automatically be taken to your “My Account” page. From here, there are several options for you to update your password, mailing address, payment on file, etc. You can also easily access this information at anytime by clicking the “My Account” button in the black header at the top of every page on the site.

member faqs - my settings

HOW CAN I UPDATE MY PROFILE?

You can easily update your profile by clicking the “My Profile” button from under the “My Account” button in the black header at the top of every page on the site.

From the “Edit” button on your “My Profile” page, you can opt to update/edit your:

  • Description
  • Social Media links
  • Website link
  • Contact Information
  • Profile Image and Cover Image

From the “Settings” tab on the “My Profile” page, you can edit your settings as to who can see what information on your profile.

member faqs - profile

I’M REGISTERED AS AN EXECUTIVE MEMBER – BUT THERE IS NO EXECUTIVE MEMBERSHIP ANY LONGER?

In January 2016, we made the decision to eliminate our “Executive Membership” option, so it is no longer available for purchase. As such, any members who are currently registered at this level have been ‘grandfathered’ in, meaning they are still active members. Membership benefits for these members will be upgraded to “Enterprising” level by January 31st, 2016, with some restrictions. A direct email will be sent to all Executive Members explaining in full detail.

 

WHAT DOES IT MEAN WHEN I SEND/RECEIVE A FRIEND REQUEST?

Having “friends” within our website means certain members are a ‘favourite’ for you, and will be more easily found for contact information, etc. It’s a fun feature to connect further with other members, almost like a “Mompreneur Facebook” to stay in touch easily.

To “Add Friend”: simply click the “Add Friend” button for any particular member, when browsing through our members directory.

To Accept a Friend Request: You will get a notification from our database if someone has sent you a friend request. To confirm the request, simply go to your “Notifications” tab, found beside the “My Account” button in the black header at the top of every page on the site. There will be a pink circle beside the tab to let you know if you have notifications pending. You can also see notifications on your “My Profile” page.

member faqs - notification

 

CAN I PURCHASE FROM THE SHOP WITHOUT GOING THROUGH PAYPAL?

Yes! If you prefer to purchase an item in our shop, including event registrations, Mompreneur® Magazine, or another item, and you wish to avoid the secure PayPal gateway, please email mompreneur@themompreneur.com directly and let us know:

  • the item you wish to purchase
  • whether you wish to purchase by e-transfer or directly to Credit Card

We’ll get you all set up from there!

 

HOW CAN I CANCEL MY PAYMENTS FOR PAID MEMBERSHIPS?

You can easily cancel your payments for paid memberships by doing so in the “My Account” section. Once your payments are cancelled, your membership will be moved to the free ‘Standard’ Membership level with Mompreneurs®. Within 48 hours, you will also get an email from our Membership Support team with confirmation.

member faqs - cancelling

WHAT DO I DO IF I WANT TO CANCEL MY MEMBERSHIP ENTIRELY?

If for any reason you wish to cancel your Mompreneur® Membership entirely, and you wish to be removed from our online and email database so that you no longer receive any information or invitations from our organization, simply email membership@themompreneur.com with the heading ‘Unsubscribe’ and we will remove you immediately.