Amanda Wilde is an Elite Mompreneur member based out of Milton, Ontario. She is a licensed home and auto insurance Agent with Allstate Insurance, where she provides excellence in customer service and complete transparency to her clients. She enjoys her job and helping people, and takes pride in providing families with peace of mind. We are excited to share Amanda’s Success Story!
Tell us about what you do.
What I feel I do is provide customer service excellence and transparency. I transitioned to a sales role from customer service in September 2016. It can be exhausting and hard, and outside my normal comfort zone, but I’m good at it. I’m honest, and approachable and funny; people like to deal with me. It’s a great feeling when being you just works. The insurance world is competitive, it’s hard to find leads and set yourself apart, especially when you are not in control of the price! But I think there is value in my customer-focused sales approach – friendly, honest and available. My customers get my cell number. If they have a claim, I’ll be there to help. That’s my promise. Insurance is something you have to buy and hope you never need. But if you need it, it’s going to be through some type of loss. To have a friendly, helpful voice there to help, I believe that is priceless.
What inspired you to become an entrepreneur?
My kids inspire me to be the best I can be. My entire working life, I’ve been a “behind the scenes” kind of person. Since graduating high school, I’ve worked in offices and worked my way up to a high level Executive Assistant. I made a decent living; my job was easy, Monday to Friday, little to no overtime. Great, right? Nope. Co-workers always told me, “You could do so much more than this Amanda. You are so smart, outgoing, and friendly. Why don’t you go back to University and finish your degree?” All well and good but, I’m also a single mom of two boys. They come first. I don’t have the luxury of taking two years off from work to finish school.
Instead, I took a leap of faith one day and quit my cushy executive assistant job. I started in a Customer Service role at Allstate Insurance. New career, definitely a lot harder of a job, and a lot less pay! But, it gave me more satisfaction. After almost three years with Allstate, I decided to take the plunge and move in to a sales role. This is what people have been telling me to do all my life, but I couldn’t see it. Me — front and centre? No way!
Through this leap, I’ve been able to provide for my two boys and start to set aside money for our future. For the first time in my life, I’m in control of how much I provide for my family. I am working harder than I ever have in my life. I’m in the driver’s seat. I have always been a hard-worker, but this new role has put that in the forefront and I get rewards for all the effort I put in. I get to talk to people all day and make some great connections. I get such a feeling of satisfaction by selling “my way” — by being honest, asking the right questions, and being available to my customers.
What’s the best part about owning your own business?
I often refer to myself as a human insurance encyclopedia; I truly love what I do and have made being a knowledgeable professional top of mind for myself. Anyone can pass a test and get a license, but not everyone truly cares about what they sell and how they sell it. I put integrity in every sale. I stand behind Allstate’s products and the value and protection the company offers. I want to build a solid book of business for Allstate and be a successful female sales person – because there aren’t too many of them in this business. I hope to inspire others to take a chance on themselves.
Can you describe a typical day?
Though it starts with making dreaded school lunches, I take pride in taking both kids to school every morning. My typical day includes talking on my cell at home, in the car, at work, and at night, and responding to texts and emails endlessly. I’m in the office by 10am each day; I bring my lunch everyday so I can keep working, and often I’m running here and there personally delivering policies and liability slips because that personal touch is very important to me. My life is busy, busy, busy. But I always try to keep the work/life balance in perspective as much as I can.
Who do you count on for help?
I have supportive friends to help with childcare, advice and hugs when needed. I have a mentor that believes in me and listens to me when I need to talk. I have a great group of friends I’ve met through networking, where we all know the struggle and can complain without judgement!
Have you ever had to sacrifice something at home for work? Or vice versa?
This is the constant struggle – balance. My kids are both special needs and they ultimately come first if they need me. I’m lucky to have the capability to work from anywhere so I have been able to balance both sides of my life pretty well so far. If it wasn’t for technology, I think work would suffer before my kids would.
What do you do on a day off? Do you even know what a day off is?
Sundays are reserved for kid fun days – I let the boys pick an activity and we have at it! Sometimes it’s as simple as making cookies and watching a movie picnic style at home. Sometimes its 9 hours at Canada’s Wonderland! If I have rare alone time, you’ll find me on a long run around Milton, or working out at Oxygen Fitness. (Or let’s face it – Facebooking or Amazon shopping!)
What does the future look like for you and your business?
I hope that I can be successful in this role on my terms, with my morals and integrity in place. It’s not easy being honest and fair in insurance sales! I see myself one day opening my own insurance brokerage. Doesn’t “Wilde About Insurance” have a great ring to it!?
Any tips for women thinking of starting a business?
Go for it! It’ll never be the perfect time, just start. You never know unless you really try!
What is your “WHY” behind your business/being an entrepreneur?
My why is that I want to be in charge of my earning potential. I know I’m capable of working hard. Life hasn’t gone the normal route for me, I’m making it up as I go along.